When using the Ingram Micro Cloud Marketplace, you will be
able to select and purchase an Autodesk product from a subscription catalogue matching
the privileges of your existing partner relationship with Autodesk.
Refunds: Autodesk does not permit returns
or refunds on Subscription orders.
Please ensure that your order is correct before submitting it.
End of Term
Cancellations: All Subscriptions are
set to auto-renew at their Subscription Term End Date (anniversary date). You may disable auto-renew anytime up until 5
business days before the Subscription Term End Date. To do so, you must first un-assign licenses
from end users. You are obligated to pay
for the Subscriptions until their Term End Date. To turn off the auto-renew
option in order to stop them renewing, please refer to ‘How
to: Disable Auto-renew for Autodesk’).
Term: All Subscriptions have a
12-month | 1 year commitment term. For
Monthly Pre-Paid Subscriptions, this means you are committing to 12 monthly
Customer Support: You are obligated to provide support to your
Customers. Ingram Micro and Autodesk
provide customer support to you only.
Software Updates and
Upgrades: To receive Software Update
and Upgrade entitlements from the Subscription purchase, you must be registered
directly with Autodesk and have a valid CSN.
Accessing Specialized Products with an Autodesk CSN
In order to access Specialized Autodesk products, you will
need to provide your unique Autodesk Customer Specific Number (CSN). If you do
not have a CSN, only the ‘Open’ catalogue is available to you.
Customer Specific Numbers (CSNs) are issued directly by
Autodesk, not by Ingram Micro. If you do not yet have a CSN, and you wish to
obtain one, please click
here to visit Autodesk to register for a CSN.
Highlighted in Fig. 1: 1. The CSN and 2. Specializations
associated with the CSN.
Highlighted in Fig. 2: 1. Categories associated with the
The Order Process on Ingram Micro’s Cloud
There are two possible order
processes on Ingram Micro’s Cloud Marketplace for Autodesk products:
process using a product ID and
ii) Order process without a product ID
Process on Cloud Marketplace Using a Product ID
ID is a 15-character code unique to every Autodesk service plan. Each product
ID contains the following information: i) the product name ii) subscription
period and iii) specifies whether to include basic or advanced support. You
will find these product IDs listed in the Autodesk product catalogue. If you do
not have a product ID you can go to ‘The Order
Process on Cloud Marketplace without a Product ID’.
By providing a product ID, a
specific Autodesk service plan will be placed directly in your shopping cart.
The major steps are depicted in the flowchart below:
Process on Cloud Marketplace without a Product ID
You will be taken through a simple
wizard in order to select the Autodesk service plan that you wish to purchase. The major steps are depicted in the flowchart
For a detailed step-by-step guide on purchasing your
Autodesk software from Ingram Micro’s Cloud Marketplace, refer to ‘How
to: Purchase Autodesk from IM Cloud Marketplace‘.
Following is a comprehensive list of all articles related to
to: Purchase Autodesk from IM Cloud Marketplace
How to: Order New Subscriptions from your Reseller Control Panel (RCP)
to: Setup Markup Margins for Autodesk Service Plans
to: Check Autodesk’s Provisioning Status on your Reseller Control Panel (RCP)
to: Add or Remove Seats to an existing Subscription using your Customer Control
to: Disable Auto-Renew (Cancel Subscriptions) from your Reseller Control Panel
to: Download Autodesk software from the Autodesk Account Management Portal
Information: Whom Should I Contact?