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How to: Purchase Autodesk from IM Cloud Marketplace
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This article describes the purchasing process for Autodesk Subscriptions.


Returns & Refunds:  Autodesk does not permit returns or refunds on subscription orders.  Please ensure that your order is correct before submitting it.

End of Term Cancellations:  All subscriptions are set to auto-renew at their term end date (anniversary date).  You may disable auto-renew anytime up until 5 business days before the subscription’s term end date.  To do so, you must first un-assign licenses from end users.  You are obligated to pay for the subscriptions until their term end date.  To turn off the auto-renew option in order to stop them renewing, please refer to ‘How to: Disable Auto-renew for Autodesk).

Minimum Commitment Term:  All subscriptions have a 12-month | 1 year commitment term.  For monthly pre-paid subscriptions, this means you are committing to 12 monthly instalments.

Customer Support:  You are obligated to provide support to your Customers.  Ingram Micro and Autodesk provide customer support to only you.

Software Updates and Upgrades:  To receive software update and upgrade entitlements from the subscription purchase, you must be registered directly with Autodesk and have a valid CSN.

Multiple Subscription Orders: If you are planning to purchase more than one subscription, please note that Autodesk only allows one order to be done at a time. Therefore, please complete the purchasing process for your first subscription, and then start a second purchasing process.

Notifications: Once the Autodesk subscription's been provisioned, the reseller will receive notifications pertaining to the following events:

1. Odin notifies when the Autodesk subscription is ready. If you wish to receive this email, please enter your own email instead.
2. Autodesk alerts when the order has been processed
3. Autodesk sends an email once activation is complete. The email contains a link to the Autodesk portal where the purchased product can be downloaded.

Following is a brief description of features that are unique to Autodesk.

Customer Specific Number (CSN): If you are a reseller for Autodesk’s specialized products you should enter your 10-digit CSN (Customer Specific Number) in the ‘CSN Partner Number’ field to display all categories and all specializations. If you don’t have a CSN, you will be able to sell products only from the Autodesk ‘Open’ Catalogue (and not any of the Specialized products). If you are interested in becoming a specialized reseller, you can sign up for a CSN on the Autodesk portal.

Product ID: The product ID is a 15-character code that identifies a specific Autodesk service plan. Each service plan represented by a product ID contains the following information: i) the service plan’s name ii) subscription period and iii) selects between basic or advanced support. You will find these product IDs listed in the Autodesk product catalogue. By providing a product ID, you can go directly to checkout and the product will be automatically placed in your shopping cart.

How to: Purchase Autodesk from Ingram Micro’s Cloud Marketplace

1) Log in to Ingram Micro’s Cloud Marketplace with your reseller credentials

Fig. 1

2) Select Autodesk from CLOUD SOLUTIONS > Business Applications

Fig. 2

3) Click the Select button for ‘Autodesk Software Suites – Monthly Pre-Paid and Annual Pre-Paid Subscriptions’

Fig. 3

4) Click the Continue button

IMPORTANT: Please review the information on ‘Autodesk Software Suites’ page before clicking the Continue button.

Fig. 4

5) Enter your Customer Service Number (CSN) if you do not have a CSN leave the ‘CSN Partner Number’ field blank





Fig. 5: You have to enter your CSN only once.




Fig. 6: After entering CSN the first-time, subsequent visits to the CMP automatically displays your CSN.


6) Click the Continue button (with or without a CSN)