This article describes the purchasing process for Autodesk
Returns & Refunds:
Autodesk does not permit returns or refunds on subscription orders. Please
ensure that your order is correct before submitting it.
End of Term Cancellations: All
subscriptions are set to auto-renew at their term end date (anniversary
date). You may disable auto-renew
anytime up until 5 business days before the subscription’s term end date. To do so, you must first un-assign licenses
from end users. You are obligated to pay
for the subscriptions until their term end date. To turn off the auto-renew option in order to
stop them renewing, please refer to ‘How
to: Disable Auto-renew for Autodesk’).
Minimum Commitment Term: All
subscriptions have a 12-month | 1 year commitment term. For monthly pre-paid subscriptions, this
means you are committing to 12 monthly instalments.
Customer Support: You are
obligated to provide support to your Customers.
Ingram Micro and Autodesk provide customer support to only you.
Software Updates and Upgrades: To
receive software update and upgrade entitlements from the subscription
purchase, you must be registered directly with Autodesk and have a valid CSN.
Multiple Subscription Orders: If you are planning to purchase more
than one subscription, please note that Autodesk only allows one order to be
done at a time. Therefore, please complete
the purchasing process for your first subscription, and then start a second
Notifications: Once the Autodesk subscription's been provisioned, the reseller will receive notifications pertaining to the following events:
1. Odin notifies when the Autodesk subscription is ready. If you wish to receive this email, please enter your own email instead.
2. Autodesk alerts when the order has been processed
3. Autodesk sends an email once activation is complete. The email contains a link to the Autodesk portal where the purchased product can be downloaded.
Following is a brief description of features that are unique to Autodesk.
Customer Specific Number (CSN): If you are a reseller for Autodesk’s specialized products you should enter your 10-digit CSN (Customer Specific Number) in the ‘CSN Partner Number’ field to display all categories and all specializations. If you don’t have a CSN, you will be able to sell products only from the Autodesk ‘Open’ Catalogue (and not any of the Specialized products). If you are interested in becoming a specialized reseller, you can sign up for a CSN on the Autodesk portal.
Product ID: The product ID is a 15-character code that identifies a specific Autodesk service plan. Each service plan represented by a product ID
contains the following information: i) the service plan’s name ii) subscription
period and iii) selects between basic or advanced support. You will find these
product IDs listed in the Autodesk product catalogue. By providing a product
ID, you can go directly to checkout and the product will be automatically
placed in your shopping cart.
How to: Purchase
Autodesk from Ingram Micro’s Cloud Marketplace
1) Log in to Ingram Micro’s Cloud Marketplace with your
2) Select Autodesk from CLOUD SOLUTIONS
> Business Applications
3) Click the Select
button for ‘Autodesk Software Suites – Monthly Pre-Paid and Annual Pre-Paid
4) Click the Continue
IMPORTANT: Please review the information on ‘Autodesk
Software Suites’ page before clicking the Continue
5) Enter your Customer Service Number (CSN) if you do not have a CSN leave the ‘CSN Partner Number’ field blank
Fig. 5: You have to enter your CSN only once.
Fig. 6: After entering CSN the first-time, subsequent visits to the CMP automatically displays your CSN.
6) Click the Continue button (with or without