Welcome to the Ingram Micro Cloud Marketplace Knowledge Base!
On the Knowledge Base, you can find step-by-step instructions for setting up
and managing your reseller account and your customers’ accounts and services.
This article introduces the interfaces you should
familiarize yourself with first: the Cloud
Marketplace, the Reseller Control Panel,
and the Customer Control Panel. The
image below lists some of the important functions of the three interfaces, and
the sections below provide more information on each; click the screenshot to
see more information on that interface.
Ingram Micro Cloud Marketplace
We start with the Ingram Micro Cloud Marketplace, where you
will activate your Cloud Marketplace reseller account and begin placing orders
and creating customer accounts. The URL for the marketplace depends on your
country; find the correct URL for your country’s Marketplace here.
Suggested Cloud Marketplace help topics for new resellers
Your Ingram Micro Cloud Marketplace Account
up End Customers and Ordering Subscriptions
the Ingram Micro Cloud Marketplace
Reseller Control Panel
The Reseller Control Panel (RCP) is where you can manage
your customers’ accounts and see other important information such as order
reports and service plans and prices.
Once you’ve activated your account and logged in to the
Cloud Marketplace, you will see the CONTROL
PANEL link at the top, right-hand side of the page. Click the link to log
in to your RCP through Single Sign On.
It is recommended that you take the time to follow the
instructions to set up your
Reseller Control Panel before you start placing customer orders.
Following the steps in this article will ensure your RCP is set up with the
correct branding and messaging you would like your customers to receive.
You should also make sure that your security
question is set up. You will need to answer this question to verify
your identity if you call the Cloud Ignite helpdesk.
Other suggested RCP help topics for new resellers include:
to the Reseller Control Panel
Your Reseller Account Balance Status
Control Panel help
Customer Control Panel
The Customer Control Panel (CCP) is where your customers’
cloud solutions are managed and consumed. As a reseller, you can also log in to
your customers’ CCP through the Reseller Control Panel. If you enter
your customer’s email address when you are creating their account, they also
receive login credentials. You should note that these customers will be able to
place orders and view financial information through the CCP.
Many resellers use their own email address when creating
customer accounts so that the credentials are sent to them instead of the
customer. In this case, you can create CCP
admin users with limited privileges so that your customers can log
in to the CCP to use their services but not to place orders or view financial
Other suggested CCP help topics for new resellers include:
to the CCP
subscriptions through the CCP
More CCP help
You can also find in-depth help for configuring, using, and
troubleshooting the cloud solutions that can be purchased on the Ingram Micro
Cloud Marketplace. Some of the most popular categories are:
Backup as a Service
The Quick Jump Menu is always located at the top, left-hand
side of the page to find the help categories you need.
If you can’t find the answer to your questions, the Cloud
Ignite helpdesk is available 24/7 by phone, email, and chat. To chat with a
live support agent, click the chat icon at the top of the Knowledgebase or
Marketplace website. For phone or email support, find the contact information
for your country here.