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Starter Guide: Microsoft CSP for Ingram Micro Cloud Resellers
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Ingram Micro Cloud resellers can provision and manage Microsoft CSP subscriptions for their customers. The purpose of this guide is to help resellers understand the key tools and tasks used to provision and manage Microsoft CSP subscriptions for their customers.

There are three main tools that Resellers need to use for Microsoft CSP subscriptions: the Ingram Micro Cloud Marketplace, the Reseller Control Panel/Customer Control Panel, and the customer-level Microsoft CSP admin portal.

Deciding which tool to use depends on the task you want to perform:

o   Order subsequent subscriptions (first subscriptions are always ordered in the Cloud Marketplace)

o   Manage existing subscriptions

o   Generate sales and subscription reports

 

Ingram Micro Cloud Marketplace

Resellers order their customers’ first Microsoft CSP subscriptions in the Ingram Micro Cloud Marketplace. During the order process, resellers must create the customer account, provision subscriptions, set up SkyKick email discovery and migration services, and set up a new and unique Microsoft tenant domain. Click the following link for help with ordering a subscription in the Marketplace.

Ordering Microsoft CSP Subscriptions with a New Tenant

Note: only the first order for each customer can be placed in the Marketplace. Orders for existing customers are made in the Reseller Control Panel.

 

Reseller Control Panel

Resellers manage existing customers in the Reseller Control Panel. In this panel, you can place orders for existing customers, add seats to a subscription, run order reports and cancel subscriptions.

Log in to the Reseller Control Panel by clicking the Control Panel link at the top of the Cloud Marketplace.

Follow the links below for step-by-step instructions to perform these tasks in the Reseller Control Panel.

You will also use the Reseller Control Panel to log in to the Customer Control Panel. This is the starting point for managing your customers’ Microsoft CSP services, because it contains the MS customer-level admin portal login credentials.

 

 Microsoft Customer-level Admin Portal

The third tool is the customer-level admin portal, where Microsoft CSP users and their licenses are managed. Click the links below to see step-by-step instructions for some of the tasks that are performed in the customer-level admin portal.

For additional support with managing your Microsoft CSP customers, contact the Cloud Ignite Helpdesk by using the contact information at the top of the Marketplace page.