Ingram Micro Cloud resellers can provision and manage
Microsoft CSP subscriptions for their customers. The purpose of this guide is
to help resellers understand the key tools and tasks used to provision and
manage Microsoft CSP subscriptions for their customers.
There are three main tools that Resellers need to use for Microsoft
CSP subscriptions: the Ingram Micro Cloud Marketplace, the Reseller Control
Panel/Customer Control Panel, and the customer-level Microsoft CSP admin
Deciding which tool to use depends on the task you want to
Order subsequent subscriptions (first
subscriptions are always ordered in the Cloud Marketplace)
Manage existing subscriptions
Generate sales and subscription reports
Ingram Micro Cloud Marketplace
Resellers order their customers’ first Microsoft CSP
subscriptions in the Ingram Micro Cloud Marketplace. During the order process,
resellers must create the customer account, provision subscriptions, set up
SkyKick email discovery and migration services, and set up a new and unique
Microsoft tenant domain. Click the following link for help with ordering a
subscription in the Marketplace.
Microsoft CSP Subscriptions with a New Tenant
Note: only the first order for each customer can be placed
in the Marketplace. Orders for existing customers are made in the Reseller
Reseller Control Panel
Resellers manage existing customers in the Reseller Control
Panel. In this panel, you can place orders for existing customers, add seats to
a subscription, run order reports and cancel subscriptions.
Log in to the Reseller Control Panel by clicking the Control
Panel link at the top of the Cloud Marketplace.
Follow the links below for step-by-step instructions to
perform these tasks in the Reseller Control Panel.
You will also use the Reseller Control Panel to log in to
the Customer Control Panel. This is the starting point for managing your
customers’ Microsoft CSP services, because it contains the MS customer-level
admin portal login credentials.
Microsoft Customer-level Admin Portal
The third tool is the customer-level admin portal, where Microsoft
CSP users and their licenses are managed. Click the links below to see
step-by-step instructions for some of the tasks that are performed in the
customer-level admin portal.
For additional support with managing your Microsoft CSP
customers, contact the Cloud Ignite Helpdesk by using the contact information
at the top of the Marketplace page.