Resellers must purchase their customers’ first Office 365
the Cloud Marketplace in order to provision both the plan and a new tenant.
After that, you can purchase new subscriptions for an existing tenant through
the Customer Control Panel.
Follow the steps below to order new types of subscriptions
for customers who already have a tenant.
note your customer’s tenant domain, as it is required when placing the order.
The tenant domain is displayed in the Subscription Information on the Customer
Control Panel; see step-by-step instructions for finding it here.
log in to your Reseller
Control Panel and click the Billing link
at the top right-hand side of the page. If the link says Operations, skip to the next step.
Customers in the left-hand side
menu, and search for your customer’s account using any of the search fields.
on the customer’s name to open their account page.
to the Orders tab and click Add New Order.
the magnifying glass next to the Service
the plan name to add it to the order. You can filter the service plans by using
the Name and Category search fields at the top of the page.
the magnifying glass next to Subscription
Period and select 1 Year.
Next to continue.
10) Now enter the customer’s tenant domain and
11) Click Order Additional Resources if you need
to order more seats.
Note: If you do not complete this step, only one seat will
be provisioned. Additional seats can be added
12) Follow the
Additional Resources wizard to add the required number of seats to the order.
Note: Here you are adding additional seats. The number you enter will be provisioned in addition to the one that is included
with the order. So, if you enter 5, 6 seats in total are provisioned.
After you have finished the wizard, you are redirected back
to the order confirmation page.
13) Check the
details of your order and click Place
When provisioning is complete, the subscription appears in
the customer’s Subscriptions tab
with the status displayed as Active.
After the new subscription has been provisioned, additional
seats for that plan can be added through the Reseller Control Panel; see this
article for instructions.