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Ordering Subscriptions through the Reseller Control Panel
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We recommend that Ingram Micro Cloud resellers place most orders for their customers through the Cloud Marketplace. However, an alternate method to place orders is through the Reseller Control Panel. This article provides step-by-step instructions for ordering subscriptions for your customer through the Reseller Control Panel.


NOTE: You should have a good understanding of the Reseller Control Panel before using this method to place orders. See the Introduction to the Reseller Control Panel for more information.

Follow these instructions to place an order for your end customer through the Reseller Control Panel.

1)    Log into your Reseller Control Panel.

2)    Click Billing in the top right-hand side menu. If the link says Operations, you don’t need to click it.

3)    Navigate to Operations > Customers.

4)    Click on the Account Name link for the customer whose account you would like to add subscriptions to.

5)    Click on the Orders tab and then click Add New Order.


6)    Click on the magnifying glass icon beside the Service Plan field.


·         A new window pops up displaying the available service plans.


7)    Click on the name of the service plan you want to order. In the example below we are ordering Standard Hosting and Email.


·         Once you click on the name of the service plan you’ll be brought back to the order form and the plan will have been selected.


8)    Click on the magnifying glass beside the Subscription Period field, and in the window that pops up, select the subscription period in the Duration column.


A new window will pop up and the available subscription periods will be displayed. Choose a subscription period by clicking on the link under the Duration column.

·         Once you’ve selected a subscription period you will return to the order form.


9)    Click Next to proceed.


10)  Next, enter the domain name that will be used with the subscription you are ordering. After entering the domain name, click Next.

11)  Review the order details and if everything is correct click Place Order.

12)  Next, you need to open the order so that it can be provisioned.


You will see that the order has a status of New. Click on the Sales Order link to begin the process.


13) Next, click Open Order.


14) Then click Process Order if Payments are received to provision the order.



It will take a few minutes to provision the service, and once provisioning is finished, the Order Status will show Completed.


Now, if your customer logs into the Customer Control Panel, the newly provisioned service will appear and be ready to use.