We recommend that Ingram Micro
Cloud resellers place most orders for their customers through the Cloud
Marketplace. However, an alternate method to place orders is through the
Reseller Control Panel. This article provides step-by-step instructions for
ordering subscriptions for your customer through the Reseller Control Panel.
NOTE: You should have a good understanding of the Reseller Control
Panel before using this method to place orders. See the Introduction
to the Reseller Control Panel for more information.
Follow these instructions to place
an order for your end customer through the Reseller Control Panel.
1) Log into your Reseller Control Panel.
2) Click Billing in the top
right-hand side menu. If the link says Operations,
you don’t need to click it.
3) Navigate to Operations >
4) Click on the Account Name
link for the customer whose account you would like to add subscriptions to.
5) Click on the Orders tab and
then click Add New Order.
6) Click on the magnifying glass icon beside the Service Plan field.
A new window pops up displaying
the available service plans.
7) Click on the name of the service plan you want to order. In the example
below we are ordering Standard Hosting
you click on the name of the service plan you’ll be brought back to the order
form and the plan will have been selected.
8) Click on the magnifying glass beside
the Subscription Period field, and
in the window that pops up, select the subscription period in the Duration column.
A new window will pop up and the available subscription periods will be
displayed. Choose a subscription period by clicking on the link under the Duration column.
Once you’ve selected a
subscription period you will return to the order form.
9) Click Next to proceed.
10) Next, enter the domain name that will be used
with the subscription you are ordering. After entering the domain name, click Next.
11) Review the order details and if
everything is correct click Place Order.
12) Next, you need to open the order
so that it can be provisioned.
You will see that the order has a status of New. Click on the Sales
Order link to begin the process.
13) Next, click Open Order.
14) Then click Process Order if
Payments are received to provision the order.
It will take a few minutes to provision the service, and once
provisioning is finished, the Order
Status will show Completed.
Now, if your customer logs into the Customer Control Panel, the newly
provisioned service will appear and be ready to use.