support contacts for Microsoft Partner Center
This document provides an
overview of how to assign support contact once the subscription for Microsoft
service is set up for customers.
document is primarily for Customer Support agents working on the Ingram Micro
Cloud Service Desk. These instructions are applicable to Global Service Desk
Who does it applies to?
It applies to Partner Center.
Once the subscription for
Microsoft service is set up for customers, then one may want to assign a
designated product reseller for technical support of these products rather than
providing support yourself.
Once the support contacts
are set, customers can see your assigned support contact's information on the
product support pages. For e.g. if Microsoft Office customers need support:
they go into the Office.com page
log in with their admin
select the Admin tile,
under the Support section, they see the assigned
support contact information.
How to Assign Contacts?
Please prepare a support agreement with the designated
product reseller by requesting a
relationship for handling technical support.
new Subscriptions, the indirect provider
by default becomes the designated
support contact. You can also change this to an indirect reseller that has delegation admin privileges.
the Partner Center Dashboard,
select Customers field
locate the desired Customer
select a Subscription
for e.g. Office 365 Business Premium
the designated product reseller from
the Designated support contact.
Close after reviewing the changes
document outlines the instructions for assigning a support contact for
Microsoft Partner Center.