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1. Autodesk - Starter Guide

When using the Ingram Micro Cloud Marketplace, you will be able to select and purchase an Autodesk product from a subscription catalogue matching the privileges of your existing partner relationship with Autodesk. Important Notes Returns & Refunds: Autodesk…

2. How to: Purchase Autodesk from IM Cloud Marketplace

This article describes the purchasing process for Autodesk Subscriptions. IMPORTANT NOTES: Returns & Refunds: Autodesk does not permit returns or refunds on subscription orders. Please ensure that your order is correct before submitting it. End of Term…

3. How to: Prevent Multiple Records for the same Customer from Being Created with Autodesk

‘How to: Avoid Multiple Records for the Same Customer Being Created with Autodesk’ addresses the case where a there is a Customer having a relationship with Autodesk that pre-dates their use of Ingram Cloud Marketplace. When using Cloud Marketplace for…

4. Important! How to: Order New Subscriptions from your Reseller Control Panel (RCP)

1. Log into the Reseller Control Panel directly using the URL in your welcome email or log in to the Ingram Micro Cloud Marketplace, Fig. 12. Select the Control Panel main menu option Fig. 2 3. The Reseller Control Panel opens Fig. 3 4.

5. How to: Setup Markups for Autodesk Service Plans

This article describes how to set the markup margin for Autodesk service plans. You can apply a markup margin to all Autodesk service plans; multiple service plans or a single service plan. Select the option which is applicable to you: 1) Assign the same…

6. How to: Check Autodesk’s Provisioning Status on your Reseller Control Panel (RCP)

When you place an order for an Autodesk Subscription on Ingram Micro Cloud Marketplace, you receive feedback that your order has been submitted for processing. By entering the Reseller Control Panel, you can view your Order and see a near real-time status…

7. How to: Handle Provisioning Failure for Error Codes: 70 & 71

‘How to: Handle Provisioning Failure for Error Codes: 70 & 71’ addresses the case where Autodesk "accepts" an order from Ingram, but then has an internal error and "fails to provision" the order. This is an internal error at Autodesk, which eventually…

8. How to: Add or Remove Seats to an Existing Subscription using your Customer Control Panel (CCP)

Your customer can add as many as 999 seats under a single Autodesk subscription or reduce the amount of resources required. Important: When resources are downgraded i.e. the number of seats have been reduced, the reduced resources will become effective at…

9. How to: Disable Auto-Renew for Autodesk Subscriptions

By default, all Autodesk Subscriptions have their Auto-Renew setting enabled. This means, that without any further action by you, when the Subscription Term End Date arrives, a new Subscription Term will commence and you will be billed for that term. Subscriptions…

10. How to: Download Autodesk Software from the Autodesk Account Management Portal

After using Ingram Micro Cloud Marketplace to order and manage your Subscriptions, you will be directed to use the Autodesk Account Management portal to configure and access your service. You may use a single account to configure all of your Autodesk subscriptions.…

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