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1. Phone Number Regex Validation for Existing Customers

As an Ingram Micro Cloud Hosted Solutions Reseller, you will be responsible for providing level one support to your end customers. As such, you may need to log in to their Customer Control Panel to be able to provide this support. If you are managing your…

2. How to: Resubmit a Subscription that ‘Failed to Provision’

You can check the status of an order from your Reseller Control Panel (RCP). If you find an order has failed you may follow the instructions below to resubmit the order for provisioning after completing steps to remedy the cause for the failed order. The…

3. How to: Enable a Customer to Access Their Control Panel

In order to enable Customers to access their control panel (CCP) you must provide your Customer with the following information: i) The CCP’s URLii) The CCP’s unique login credentials How to: Obtain the Customer Control Panel's URL1) Login to your Reseller…

4. How to: Include Additional Recipient(s) for Notifications

Notifications alert Customers about events, such as: · Changes in account status · Invoices · Payments · Resource usage ·

5. Introduction to the Reseller Control Panel

The Reseller Control Panel is a rich tool to help you manage your end customers, primarily with account management and billing management. Your control panel is set up automatically when you first log in to the Cloud Marketplace and activate your reseller…

6. Setting Up Your Reseller Control Panel

We recommend that you place your first order under your own name to give you a chance to customize your control panel and familiarize yourself with the system and process. Once you’ve completed the steps below, your reseller control panel will be customized…

7. Setting up a Payment Method

Introduction Payments for subscribed services can be paid by different methods: credit card or debit card. You can also setup automatic payment options. All these can be done from the ‘Payment Method’ page. Through ‘Payment Methods’ you can do the…

8. Verifying and Updating Your Credit Card Information

Resellers must enter their credit card details while activating their Cloud Marketpalce account. If you need to change your credit card information, follow these steps. 1) Log in to your Reseller Control Panel and click on My Subscriptions at the top, right-hand…

9. Adding Automated Clearing House Payment Method

Resellers on Net 30 terms with Ingram Micro Cloud can add Automated Clearing House (ACH) as a payment method on their account. Please note that this option is only available to US resellers who have Net 30 accounts. To apply for a Net 30 account, please contact…

10. Checking the Balance Owing on your Reseller Account

This article contains instructions for checking the balance owing on your Ingram Micro Cloud reseller account. NOTE: This applies to resellers on Net 30 terms only, since resellers without a Net 30 account pay for all purchases upfront by credit card and…